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Shipping
Last updated: January 3rd, 2025
 

All in-stock orders are dispatched the next working day after payment.

For UK orders, we use a Next-Business-Day Delivery Service.

Delivery Details:

Cost: £8.99

Estimated Delivery Time: 2 business days (excluding processing and shipping)

 

Tracking
Once we have dispatched your parcel, we will send you the tracking number via WhatsApp
 

Return & Refund Policy

At MesoWorld, we are committed to supplying high-quality products to aesthetic professionals. Due to the nature of the products we sell, we maintain a strict non-returnable and non-refundable policy, except in the limited circumstances described below.

By placing an order on our website, you acknowledge and agree to the terms of this Return & Refund Policy.

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Before You Place an Order

Before placing an order, please ensure that you are fully informed about the product you are purchasing, including its:

  • Description

  • Appearance

  • Intended professional use

  • Technical specifications

  • Key characteristics

If you have any questions about a product, we encourage you to contact us before completing your purchase.

Non-Returnable Products

For hygiene, safety, and quality assurance, all products sold by MesoWorld are non-returnable and non-refundable unless one of the exceptions listed below applies.

Returns, exchanges, or refunds will not be accepted because:

  • You changed your mind.

  • You ordered the wrong product.

  • You no longer require the product.

  • You are dissatisfied after the purchase.

  • You failed to read the product description before ordering.

  • The parcel was refused upon delivery.

  • The parcel was not collected from the courier or the collection point.

  • The parcel was redirected to another address and was not collected.

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Returns and Refunds

Returns or refunds are accepted only in the following situations:

✔ Incorrect Product Received

You received a product that differs from the item you ordered.

✔ Damaged Packaging Upon Delivery

The product packaging was visibly damaged during transportation.

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Reporting an Issue

If you believe you have received an incorrect product or your package arrived damaged, you must notify us within 3 days of receiving your parcel.

Please contact us by email at:

mesoworld@mesoworld.co.uk

Your email should include:

  • Your order number

  • A description of the issue

  • Clear photographs of:

    • the product

    • the packaging

    • the shipping label (where applicable)

Failure to notify us within this period may result in your claim being declined.

Review Process

Once your claim has been received, our team will carefully review the information provided.

If the claim is confirmed, we will, at our discretion:

  • replace the product; or

  • Issue a refund using the original payment method.

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Delivery Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check all delivery details before completing your purchase.

Customers are also responsible for receiving and accepting delivery at the address provided.

If you choose to redirect your parcel to another delivery address or collection point, you are solely responsible for collecting the parcel within the required collection period.

 

Failed Deliveries


MesoWorld cannot accept responsibility for delivery failures resulting from:

  • Incorrect or incomplete delivery addresses.

  • Refused deliveries.

  • Missed courier delivery attempts.

  • Parcels not collected from collection points.

  • Parcels redirected by the customer and not collected.

  • Any delay or failure caused by inaccurate delivery information supplied by the customer.

In these situations, refunds or replacements will not be provided.
 

Professional Products

The products available through MesoWorld are intended for professional use.

Due to hygiene, safety, storage, and quality control requirements, products that have left our premises cannot be returned unless they meet the return conditions outlined in this policy.
 

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact our customer service team:

Email: mesoworld@mesoworld.co.uk

We are always happy to assist you.​

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